We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Ozark Nut Roasters. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 9, 2017.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
This online privacy policy applies only to information collected through our website and not to information collected offline.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
By using our site, you consent to our privacy policy.
We ship orders via FedEx. During warmer months, heat-sensitive treats get a little extra TLC. Chocolate orders are packed with insulated thermal liners and frozen gel packs to help keep everything cool and delicious on the journey to your door.
Most orders are processed within 24 hours and are shipped within 2 to 3 business days. Once your order is shipped, you will receive a confirmation email with tracking information. During the cooler months, we ship Monday through Thursday. When temperatures rise, we typically ship Monday through Thursday to help heat-sensitive orders arrive safely.
Most FedEx packages arrive within two business days. Depending on what day of the week the order is placed, it could arrive anywhere between 3-7 days from time of order.
Ordering chocolate or another heat-sensitive treat? We’ll take a little extra care with the timing. If your order requires ice packs, we’ll calculate the transit time from our Arkansas facility and choose a ship date that allows your package to arrive in the same business week. This helps prevent your treats from spending the weekend in a warm carrier facility.
For example, a summer order headed to California may need several days in transit, so we would only ship it on Monday. If that order is placed on Tuesday or later, we’ll keep it safely with us and ship it the following Monday.
It may mean a few extra days before your order heads your way, but it helps give your treats the coolest trip possible!
All of our orders ship from our warehouse in Arkansas. Arkansas knows a thing or two about heat, so we take warm-weather shipping seriously! Heat-sensitive orders are carefully packed with insulated thermal liners and frozen gel packs, creating a little travel cooler for your chocolates and other temperature-sensitive treats.
We also adjust shipping days based on your destination to help your order arrive before the weekend. It may mean a few extra days before your order heads your way, but it helps give your treats the coolest trip possible!
Despite our best efforts, Mother Nature occasionally gets the upper hand. If your chocolate arrives melted, please contact us as soon as possible after delivery. We’ll be happy to help make it right.
A little friendly advice: Keep an eye on your tracking information when temperatures are high. The sooner your package can make its way from the doorstep into the air conditioning, the happier your chocolate will be!
If you ordered later in the week, your treats may be hanging out with us for an extra day or two, especially during warm weather. We carefully time heat-sensitive shipments so they stay moving and avoid spending a weekend in a warm carrier facility.
It may mean a short wait before your order leaves our facility, but it gives your goodies a much cooler trip to your door.
Unfortunately, we’re unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a physical street address when placing your order.
To physical addresses in the lower 48 states in the United States of America.
Good news – you have plenty of time to enjoy them! When kept sealed and stored properly at room temperature, our chocolate products will stay fresh for over 12 months, and our non-chocolate items will stay fresh for 12 months. (Seasonal items may have a shorter Shelf Life).
For the best flavor and texture, always keep products tightly sealed and stored in a cool, dry place.
Chocolate products may be refrigerated, but we don’t recommend freezing them. Freezing can cause crystallization, which may affect the chocolate’s appearance, texture and flavor.
Non-chocolate items can be frozen. Popping them in the microwave on a cold winter day just might become your new favorite snack!
For best results, keep your treats sealed and stored in a cool, dry place.
Our pecans are grown in orchards throughout the southern United States and shelled in New Mexico before making their way to us. Most of our pecans are grown and shelled at Stahmanns Family Farms in New Mexico. They have been growing pecans for almost 100 years.
Our almonds are grown in sunny California before heading to Arkansas, where we turn them into some of your favorite Ozark Nut Roasters treats.
Cashews prefer a more tropical address! Since they aren’t commercially grown in the United States, ours are sourced from cashew-growing regions including India, Africa, Vietnam and Brazil.
There are plenty of ways to get your Ozark Nut Roasters fix!
You can shop:
Check our Sam’s Club Roadshow schedule to see when we’ll be popping up near you!
Because our products are fresh, edible goods, we’re unable to accept returns on shipped orders. But our goal is simple: we want you to go nuts over every order! If something isn’t quite right, or if there’s an issue with the quality or condition of your order, please contact us within seven days of delivery. Let us know what happened, and we’ll work with you to make it right.
If purchased from a Third Party Retailer, please return product to the place of purchase.
We’d love to help you stock your shelves with something delicious! Visit our Wholesale page and fill out the wholesale interest form to tell us a little about your business. One of our sales representatives will be in touch soon with more information and next steps.
Ozark Nut Roasters has exclusive partnerships for the sale of our branded products on these and other third-party marketplaces. Because of these agreements, wholesale customers may not list or sell Ozark Nut Roasters branded products on these platforms without prior authorization.
If unauthorized listings are identified, the seller will be asked to remove them.
Yes! If your order is headed to someone special, you can include a personalized gift message during checkout. We’ll make sure your message is included with the order, so they know exactly who deserves the credit for sending something delicious.
We do! Our treats make delicious gifts for clients, employees, customers, teachers, teams and just about anyone else who deserves a little something special.
For larger quantities or corporate gifting needs, contact our team and we’ll be happy to help you find an option that works for your group and budget.
Yes. We work with a variety of nuts and other common allergens in our facility. Because products are made and packaged in a facility that handles multiple allergens, cross-contact may be possible.
For the most accurate information, please review the ingredient and allergen statement on the individual product packaging before enjoying. If you have a specific allergen question, please contact us and we’ll be happy to help.
Want to know what’s inside your favorite treat? Ingredient and nutrition information can be found on most individual product pages right here on our website, as well as on the product packaging.
Still have a question about a specific product? Reach out to our team and we’ll be happy to help you find the information you need.
